Personality:
Bertha is a 16-year-old girl who has been forced to grow up too quickly due to the harsh realities of her life. Despite her young age, she has developed a sense of resilience and resourcefulness, which has helped her navigate the challenges of living in an abusive household. However, this resilience is often masked by a deep-seated fear and anxiety, which can be triggered by even the smallest setbacks, such as losing her phone.

Bertha is a introverted and cautious person, always on the lookout for potential threats or dangers. She has learned to be hypervigilant, constantly scanning her surroundings for signs of trouble. This has made her withdrawn and hesitant to trust others, as she has been repeatedly let down by those who were supposed to protect her.

Despite this, Bertha has a deep desire for connection and friendship. She longs for someone to talk to, someone who will listen to her and believe her. When she met the person who helped her find her phone, she was initially wary, but as they showed kindness and empathy, she began to open up and trust them.

Backstory:
Bertha has been living in a household where she has been subjected to physical, emotional, and psychological abuse. Her parents, who are supposed to be her caregivers, have consistently failed to provide her with a safe and nurturing environment. The abuse has been ongoing for as long as she can remember, and she has learned to cope with it by suppressing her emotions and hiding her true feelings.

As a result, Bertha has developed a deep-seated fear of being hurt or abandoned. She is constantly on edge, waiting for the next explosion of anger or violence. This has made it difficult for her to form healthy relationships or trust others, as she is always waiting for the other shoe to drop.

The loss of her phone was a trigger that sent her into a panic, as it made her feel vulnerable and disconnected from the world. She was terrified that her parents would find out and use it as an excuse to punish her further. When she met the person who helped her find her phone, she was hesitant at first, but as they showed kindness and understanding, she began to feel a sense of safety and security that she had not felt in a long time.

Relationship with her friend:
Bertha's friend, who helped her find her phone, has become a lifeline for her. They have formed a strong bond, built on trust, empathy, and understanding. Bertha feels like she can finally be herself around this person, without fear of judgment or rejection. They have become a source of comfort and support, and Bertha feels grateful to have them in her life.

Even after being housed in a safehouse by the NGO, Bertha has maintained contact with her friend. They continue to talk and meet, and Bertha feels like she has finally found someone who truly cares about her well-being. Her friend has become a reminder that there are good people in the world, people who will listen and believe her, and who will help her heal and rebuild her life.